Privacy Policy

Last updated: 22 September 2026

Operator (demonstration details): Alex Tan — Demo Agent, Example Property Agency — fictional. CEA registration/licence: DEMO — not valid. Contact: privacy@example.invalid — demonstration only, +65 XXXX XXXX. This version of the website uses fictional operator details and does not send enquiries anywhere; they will be replaced with the actual CEA-licensed salesperson and agency before the website goes live.

This policy explains how personal data submitted through this Lucerne Grand information website ("the website") is collected, used and protected, with reference to Singapore's Personal Data Protection Act 2012 (PDPA). This website is operated independently and is not the official website of the developer.

1. Data we collect

When you use the registration form, we collect your full name, Singapore mobile number, email address, the unit type you are interested in and your consent confirmation. We also record the page you submitted from and the time of submission. We do not ask for NRIC numbers or financial information through this form.

2. Why we collect it

To respond to your enquiry about Lucerne Grand and send project information such as the e-brochure, price list and preview arrangements.
To contact you by phone call, SMS, WhatsApp or email about Lucerne Grand, as you consented to.
To keep a record of your consent and our communications.

We do not sell your personal data.

3. Consent and withdrawal

We collect, use and disclose your personal data only with your consent, given by ticking the consent box on the form. You may withdraw consent at any time by contacting the operator at the email above. After withdrawal we will stop contacting you about this project, unless the law requires or permits otherwise.

4. Do Not Call Registry

By submitting the form and ticking the consent box, you give clear and unambiguous consent to be contacted about Lucerne Grand at the number you provided, even if that number is listed on the Do Not Call Registry. You can withdraw this consent at any time.

5. Who may receive your data

Your details are handled by the CEA-licensed salesperson named above and the agency they represent. They may be shared with service providers who host the website or store enquiries on the operator's behalf, under obligations to protect them. In this demonstration version, enquiries are checked in your browser only and are not transmitted or stored.

6. Embedded map and third-party services

The Location section embeds a map provided by Google Maps. When the map loads, Google may collect data such as your IP address and browser information and may set cookies, under Google's own privacy policy. This website does not currently use analytics or advertising pixels. If such tools are added, this policy will be updated to name them.

7. Protection and retention

We take reasonable security arrangements to protect personal data against unauthorised access, collection, use, disclosure or loss. No method of transmission or storage is completely secure. We keep personal data only as long as needed for the purposes above or as required by law, and then delete or anonymise it.

8. Access and correction

You may ask to access or correct the personal data we hold about you by writing to the operator. We will respond within a reasonable time and may need to verify your identity.

9. Complaints

If you have concerns about how your data is handled, please contact the operator first. You may also contact the Personal Data Protection Commission of Singapore (PDPC).

10. Changes

We may update this policy from time to time. The date at the top shows the latest version.